Privacy Policy

Business Account Information

• Company name, business email addresses, and phone numbers
• Billing information
• Names and contact information of authorized users
• Usernames, encrypted passwords, and security credentials

Message and Campaign Data

• Text messages, images, videos, and other media sent through our platform
• Recipient phone numbers, contact names, and group classifications
• Campaign analytics including delivery rates, open rates, and engagement metrics
• Message scheduling and automation settings

Technical Information

• IP addresses, browser types, operating systems, and device identifiers
• Platform usage patterns, feature utilization, and performance metrics
• Server logs, error reports, and security event logs
• API usage data and integration information

Service Delivery

• Processing and delivering bulk messages across multiple platforms (WhatsApp, Facebook, Instagram, SMS)
• Managing user accounts and providing customer support
• Facilitating payment processing and billing management
• Maintaining platform security and preventing unauthorized access

Platform Improvement

• Analyzing usage patterns to enhance user experience and platform functionality
• Developing new features and improving existing services
• Conducting research and analytics to optimize message delivery rates
• Troubleshooting technical issues and system maintenance

Legal and Compliance

• Complying with applicable laws, regulations, and legal obligations
• Protecting against fraud, spam, and abuse of our services
• Enforcing our Terms of Service and other policies
• Responding to legal requests and court orders when required

Access and Portability

• Request a copy of all personal data we hold about you
• Receive your data in a structured, machine-readable format
• Access and review your data through your account dashboard

Correction and Updates

• Request correction of inaccurate or incomplete personal information
• Update your account information and preferences at any time
• Modify or update contact lists and recipient information

Unsubscribe and Opt-Out

• Recipients can unsubscribe from marketing messages through provided links
• Choose to stop receiving messages on specific platforms (WhatsApp, Facebook, Instagram)
• Control what types of communications you receive from us

Deletion and Erasure

• Request deletion of your personal data (subject to legal obligations)
• Close your account and request complete data deletion
• Understand how long we retain different types of data

Data Center Security & Server Locations

• delivers billions of messages a month for millions of users. Our owned and operated servers are located in world class data centers in the United States. In addition, we leverage third-party vendors who process personal data and provide services to .
• Our data centers manage physical security 24/7 with biometric scanners and the usual high tech security measures that data centers always implement.
• We have DDOS mitigation in place at all of our data centers.
• We have a documented "in case of nuclear attack on a data center" infrastructure continuity plan.

Technical Safeguards

• All data is encrypted in transit and at rest using industry-standard encryption protocols
• Multi-factor authentication and role-based access controls for all user accounts
• Regular security updates and vulnerability assessments
• Continuous monitoring of our systems for suspicious activity

Operational Security

• Regular security awareness training for all staff members
• Comprehensive background checks for employees with data access
• Established procedures for responding to security incidents
• Data minimization practices - we collect and retain only necessary data

Third-Party Service Providers

• Secure cloud hosting providers for data storage and processing
• Certified payment processing companies for billing and transactions
• Privacy-compliant analytics tools for service improvement
• Platform APIs for WhatsApp, Facebook, Instagram, and SMS delivery

Data Sharing Policies

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• With platform providers (WhatsApp, Facebook, Instagram) to deliver your messages
• When required by law, regulation, or valid legal process
• In the event of a merger, acquisition, or sale of assets (with notice)
• With your explicit consent for specific purposes

GDPR (General Data Protection Regulation)

• We process data based on legitimate interests, consent, or contractual necessity
• Full compliance with EU data subject rights including portability and erasure
• Designated Data Protection Officer available for GDPR-related inquiries
• 72-hour breach notification procedures in place

CCPA (California Consumer Privacy Act)

• Right to know, delete, and opt-out of sale of personal information
• No discrimination for exercising CCPA rights
• Procedures for authorized agents to make requests
• Special protections for users under 16 years of age

Indian IT Act and Data Protection Laws

• Implementation of reasonable security practices and procedures
• Special handling of sensitive personal data as defined by Indian law
• Proper consent mechanisms for data collection and processing
• Compliance with Indian regulations for international data transfers

Types of Cookies We Use

• Essential cookies required for basic platform functionality and security
• Performance cookies that help us understand how users interact with our platform
• Functional cookies that remember your preferences and settings
• Analytics cookies that provide insights into platform usage and performance

Cookie Management

• Most browsers allow you to control cookie settings
• Links to opt-out of specific tracking services are available
• Detailed cookie policy available on our website

Notification Process

• We will notify registered users via email for material changes
• Prominent notice on our platform for significant updates
• Previous versions of our privacy policy are available upon request

Effective Date

This Privacy Policy was last updated on September 16, 2025 and is effective immediately. Your continued use of our services after any updates constitutes acceptance of the revised policy.